Question 1

How long are wait times on various products and services?

Accepted Answer

Windows & Doors: After your initial call, we'll schedule a time to take measurements and gather details for your project. We then send that information to our suppliers to confirm pricing and availability. Once we hear back we will compile an estimate and send it off to you for approval. Once approved, your order is placed and typically takes around 8 weeks for arrival. We then contact you to choose a date for installation, typically getting install done in 1-2 days time.

Screens: Custom screens and repairs usually take about 1 week to arrive after your order is placed.

Windshields: If your windshield isn't in stock, we can usually receive it within 1-3 business days. Once it arrives we will call to make an appointment that works for you. We ask all vehicles to be dropped off between 8-9am and you can expect to pick it up mid-afternoon that same day.

Rock Chip Repair: Repairs only take about 30-45 minutes and can often be done while you wait.

Blinds & Window Coverings: We'll come by to take measurements and discuss your preferences. After sending details to our suppliers, we'll send you an estimate for approval. Once confirmed, orders typically take around 2 weeks to arrive.

Glass  & Mirror Cutting: Most basic glass and mirror cutting jobs can be done the same or next day.

Shower Glass & Enclosures: We'll start by taking measurements and confirming the design details. After supplier confirmation and order placement, shower glass typically takes around 2 weeks to arrive.

Framing: Custom framing jobs usually take a few days to complete, depending on size and materials.

Heavy Equipment Glass: We can typically complete heavy equipment glass repairs or replacements the same day, depending on glass availability.

Auto Detailing: Detailing services take anywhere from a couple hours to a full day depending on the package and condition of the vehicle.

Question 2

Do you deal with ICBC claims?

Accepted Answer

Yes. We handle all ICBC auto glass claims. Fill out our online form or bring in your insurance papers, and we’ll take care of the rest.

Question 3

How do I book a service?

Accepted Answer

Visit the service page for the work you’d like done and fill out the attached form. Once submitted, someone from our team will review your request and reach out using your preferred contact method. After answering any questions we’ll book a date and time that works best for you.

Question 4

Do you repair rock chips?

Accepted Answer

Yes, we do. Rock chip repair is available at both locations. No appointment needed for small repairs — drop by or call ahead.

Question 5

Do you offer window and door replacement or repairs?

Accepted Answer

Yes. We supply and install:

• Vinyl windows
 • Patio and storm doors
 • Exterior glass doors
 • Sealed/fogged unit replacements
 • All hardware (wheels, latches, knobs)

Our services are available for both residential and commercial jobs.

Question 6

Do you cut glass?

Accepted Answer

Absolutely. We specialize in all types of glass cutting:

• Residential & commercial
 • Custom-cut plate glass
 • Plexiglass and plastics
 • Decorative or structural
 • Display cases, tabletops, fireplace glass, and more

If it involves glass, we can cut it.

Question 7

Do you work with all kinds of auto glass?

Accepted Answer

Yes. From windshield replacements to classic car glass, heavy equipment, and custom jobs, we handle anything with auto glass. We also fabricate plastics and offer tinting options.

Question 8

Do you do auto detailing?

Accepted Answer

Yes, we do! Interior and exterior detailing packages are available. Call us or fill out the detailing form online for a quote.

Question 9

Can you help with glass tables, display cases, and mirrors?

Accepted Answer

Yes. We provide:

• Custom glass for display cases and tabletops
 • Wall mirrors and framed mirrors
 • Picture framing services

If it’s glass and needs a perfect fit — we’ve got you covered.

Question 10

Do you offer key cutting?

Accepted Answer

Yes. We cut residential and commercial keys (non-automotive). You’re welcome to drop by during business hours or fill out a request form online.

*Please note, we are not a locksmith (yet!)

Question 11

Where are you located?

Accepted Answer

We have two locations in Princeton, BC:

• VBG Glass – 121 Vermilion Ave
 • Princeton Auto Glass & Accessories – #2-600 Similkameen Ave

Both locations are open Monday–Friday 8:00–4:30, Saturday 9:00–1:00

VBG Glass &
Princeton Auto Glass and Accessories

VBG Glass &
Princeton Auto Glass and Accessories